Singular Design provides a limited two (2) year warranty from date of purchase to the original purchaser of all Singular Design products that the fixture is free from defects in material and workmanship, with a with a five (5) year warranty on all LED Components. This warranty applies under conditions of normal use only. Variations in color and/or finish are natural in wood products and are not covered by this warranty. Singular Design is not liable for natural aging or defects that result from negligence, improper cleaning, misuse, abnormal mechanical or environmental conditions, unauthorized disassembly, repair/modification, or accidental damage of any kind.
For this two years following the date of the original purchase Singular Design will, at its option, repair, replace, or provide a substitute for any piece or part proven to be defective in material or workmanship unless explicitly stated not to be covered by the warranty.
Any costs for packing and shipping are not covered under this warranty. To receive proper service under this warranty the original purchase receipt or invoice must be presented.
Complaints for defective items must be sent in written form within 7 days from the date of arrival of the goods. Our products are produced upon order, therefore we do not accept returns, or allow substitutions, except for defective goods. Returns are for credit or exchange. All authorized returns will incur a 20% restocking charge, contingent upon safe return of goods. You are responsible for shipping product back to Singular Design. Please include a copy of your invoice marked “Returned for Credit” with the product. On all orders being returned for credit, customer will be responsible to pay original freight charges, as well as the return charges back to Singular Design. Return items MUST arrive in unused/new condition in all original packaging to be eligible for credit. All returned products must pass inspection by Singular Design return team prior to being approved for credit.